Always preparing for the next move: “What is going to happen to me?” - That question is one of the first and most... Why Are Law Firms Falling Behind?: This news ought to be deeply disturbing to managing partners and lawyers everywhere,... Ethical Issues in Using Social Media: Why should lawyers care about social media, and whether they are using it ethically?... Being a True Giver When Networking: Over the past 10–15 years there has been a dramatic increase in the number of people... From Papyrus to E-mail: The History of Newsletter Marketing: From e-mail marketing to social media marketing, it seems that every year or two there is... Overcoming the Isolation Of Being a Solo Practitioner: Do you ever feel a little isolated as - a solo practitioner? Like you're - hanging out,... Workplace Harassment: In Life as in Art!: A while back, Ellen DeGeneres did a game with guests on her show. She compared harassment... Improving the Profession’s Image by Improving Clients’ Lives: “I’ve come to believe I’ve helped turn peoples’ ideas around about what attorneys... Relationships ARE Paramount: “My favorite adage is that the most important things in life are not things. They are... 14 Marketing Misconceptions That Cost Lawyers A Fortune: 1. You must have a huge, expensive website and blog to attract desirable cases and...
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RSSAuthor Archive for Garnett Bandy

Garnett Bandy is a 20-year veteran of the legal facilities management and outsourcing industries. For the past 13 years, he has served as a director in both sales and operations for Document Technologies Inc. (DTI). For the past three years, Garnett has served as the National Director of Best Practices and travels across the country speaking on client service and providing leadership training for DTI’s 2,500+ employees. Contact him at gbandy@ dtiglobal.com.

6 Client Service Standards for Success

6 Client Service Standards for Success

What is a service provider to do in order to attract the necessary client base to fuel a business? The provider must instigate a shift in mind-set from “you need me and my services” to “I need you and your continued business.” By Garnett Bandy IT IS A CULTURAL SHIFT that can seem quite daunting for a […]

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