Applied Economics: Business, Personal and Complex Litigation: When Steven Sanchez was a senior at Stanford University he had two forward paths from... How to Protect Your Private Practice From a California Payroll Tax Audit: Did you know you can be held personally liable for payroll taxes if the California... Are You Suffering From Solo / Small Firm Imposter Syndrome?: Until recently, practicing law in the private realm pretty much came down to two... The Lateral Attorney Transition Two Tips To Make Your Next Hire a Good One: Anyone in the legal community knows that a popular method for growing business is to... 6 Reasons Why Content Is too Important for Lawyers to Write: Content is about the music, not the words. That’s why it is too important to be written... California Case Summaries ADR™ Organized Succinct Summaries of New California Civil Cases: CALIFORNIA COURTS OF APPEAL - Arbitration - Uber Technologies v. Google (2018) _... Amp up Your LinkedIn Profile With These 10 Tips for Lawyers: The new year is approaching fast and amidst the last-minute holiday shopping, you can be... Community News – December 2018: Vanst Law recently opened its virtual doors. At this modern law firm, all attorneys are... From Confusion to Clarity for Dentists and Physicians: San Diego’s Attorney for Dentists and Physicians Earns a Position on the Leading Edge... 5 Tips for Young Lawyers How to Find Your Way in a Crowded Arena: Young lawyers can face some uphill battles out of law school. The dream of defending the...
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RSSAuthor Archive for Norm Hulcher

Hulcher & Hays, LLC is a Phoenix-based law firm marketing consultant (www.hulcher.net)

The Art of ERROR Recovery

The Art of ERROR Recovery

When you make a mistake that puts a client behind the eight ball, your appropriate response can salvage—and even strengthen—the client relationship When Alexander Pope wrote, “To err is human, to forgive divine,” he probably hadn’t just gotten off the phone with his attorney. If he had, he might have tacked on this qualifier: “… unless […]

SHEDDING YOUR EXCESS WORKLOAD

SHEDDING YOUR EXCESS WORKLOAD

Whether your motivation is altruism or greed, effective delegation is a must if you want to expand your firm, boost your income and preserve what’s left of your sanity  One of my favorite clients is a very successful real estate attorney whom—in the interest of client retention and, perhaps, litigation avoidance—I will call “Skip.” He and […]

Staff Infection: Whether your legal secretary is a marketing asset or liability depends mostly on you

Staff Infection: Whether your legal secretary is a marketing asset or liability depends mostly on you

Ken” was having a bad day. Late and unprepared for a hearing that morning, he’d incurred the wrath of the judge, who took it out on Ken’s client. Another client, fed up with Ken’s not returning her calls, had just picked up her file en route to an appointment with her new lawyer. Two thirds […]

How to "Work a Room"

How to “Work a Room”

Being effective in social situations depends far more on your purpose and attitude than on skill and talent Complete the following sentence: “I wish that when I was in law school they had taught us about _____________.” Presumably, your answer is not “the elements of a contract,” “ethics,” “personal hygiene” or “reusing a syringe.” However, […]

The Art of Error Recovery

The Art of Error Recovery

When you make a mistake that puts a client behind the eight-ball, your appropriate response can salvage—and even strengthen—the client relationship When Alexander Pope wrote, “To err is human, to forgive divine,” he probably hadn’t just gotten off the phone with his attorney. If he had, he might have tacked on this qualifier: “. . […]

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